CvsTrac does not natively do anything with e-mail. However, given that it tracks CVS changes so nicely, and integrates bug tracking with that, it would be really really awesome if it could track support issues as well.

To do this, you'd need (as ticket #66 suggests):

  1. A way for new incoming e-mails to open tickets
  2. A way for cvstrac to send updates to tickets to the initial e-mail source
  3. A way for reply incoming e-mails to append to a ticket

There is a script at http://www.engelschall.com/~rse/cvstrac/cvstrac-mailgate (link broken) that appears to attempt to solve some of this. See also #557. CvsTrac also already provides hooks for sending updates of tickets, which are explored in http://the.taoofmac.com/space/HOWTO/Send%20CVSTrac%20Ticket%20Updates

Thoughts about the other issues:

It seems like it would be nice if this could be grafted onto cvstrac instead of hacked into it.